March 27,
I was ok when I started my shift, kinda sleepy as always kasi nga night shift eh but i was ok.. hehehe. As ussual I was checking my team's CSAT and FCR, computing the overall team ranking. As what they always say for you to win the battle you should know who your enemies are. bwahahahaha.. When I did the ranking yesterday we were at #10 we had 5.51 CSAT and FCR was below 70% we only got 68%, not pretty good start but anyways we have 5 weeks for fiscal April medyo mahaba haba pa ang laban since we just started 2nd week, As I ran my 'personal made' ranking report we had a good jump from 10 we are now up to spot #6. happiness but still not enough needs to struggle more. the previous team that I handled is currently #2 yung pumalit sa ken feeling he's really good eh, bragging about something he didn't really worked for. too bad yung hawak kong team ngaun needs major overhaul but we are doing great so far. we'll be there we're almost actually. After computing the CSAT and FCR then I ran the phone stats of my team, OMG most of them didn't hit the goal.I'm dead!!! Naku katkot takot na explainations and excuses ito sa manager ko, when I noticed that one of my good people even had 26 mins mark, WTF!! ano ito a-bay. I asked my PS (Product Specialist - assistant coach) to check my team's Phone TRR Agent Activity i have to know what this asshole was doing. 20 mins passd I checked with her again coz I was realy furious. getting my juice up in to my brain again.. She showed me na for 1 day he only manage to answer 9 calls where his AHT was either 30 mins, 22 mins among the 9 calls there was only one below the mark. One of which realy got my interest he stayed with the same customer for 3hours and 30 mins, umuusok na me sa galit then i checked his documentation sa CS3 putekkk.. referral to printer manufacturer Unresolved. BS talaga, syempre ang lola mo Hey you go on training the heck I care if we're queing go on training I need to talk to you. When he sat down I started my homily I asked him whatever his reason was, if he still like what he's doing or not, if he thinks he's helping the team or not. the bottom line what he's doing is just a total waste of money.. I was realy mad I don't care if other agents can hear what I was saying or watching how I curse my agent.. Constructive feedback ika nga,, kanya kanyang style lang yann... hahaha. After that, mga agents ko natakot sa ken feeling daw nila I will explode anytime. Para daw akong withc na naglalakad sa floor.. ahihihi.. then I thought I needed a break, naku nagutom talaga ako, so I asked my eatmates to eat na. Buti naman at nahimas masan ako. When I went back to my desk again I wasn't in the mood to work na, feeling ko naubos ung energy ko dun. ahh ok, chika mode muna ako when something popped up in my screen, my gay friends doing 'personal chat' using business messenger.. at ang mga msgs puro rated x na tagalog pa. hahahaha. I reall love this gurls, napapasaya nila ako, hayyy mali yatang decision yung pagapapalipat ko sa night shift ha.. Nakakastress, english pa lagi kahit nasa pantry ka, ang dame pang ninja sa paligid at ang mahirap sa lahat, I have to wear shoes everytime,.,, parusa namang talaga.. After a very informative chika it's almost 6 na, I called my hubby and asked what time kame uuwi. I checked some stuff and prepare myself for the most favorite part of the day 'punching out sa itka'. Like a mommy give some 'bilin' to my very reliable PS and bid my kids goodbye.. hayy sarap talaga kapa uwian na.. wohohoho... When I got home, chika pa din pero this time with my parents na.. Tong papa ko pinapagalitan na naman yung youngest sister ko kasi naman yung walang silbi nyang kapatid need to be brought to the hospital for some laboratory tests, he asked her to call my aunt to seek approval for all the payments needed oh dee vah nga naman, anak ng diyos me tagabayad ng bills.. I was in the bathroom when my Papa preached my sister kaya di me nakaepal to defend her. when i got out all said was "ikaw talga pinapagalitan mo na naman si cathy eh you're asking her a favor lang for your brother" sabay talikod kasi baka ako naman pagalitan hihihi.. When i opened the door I was so happy to see my bedroom, excitedly changed to my nightwear and excitedly jumped on my bed. This is life ,, hayyyy then my hubby went inside and willingly put some ice dun sa aming air cool and told me to sleep na and makakalimutan ko bang humirit ng masage hehe. I'm so lucky coz he loves me so much kaya walang palag although sometimes nagrereklamo na.. Everything is done sleeping time.. Mamayang gabi pasok na ulet it's Friday last day for the week, banchetto time,, excited na naman si hubby dahil banchetto na naman... see you again on my next post..
